Refund Policy

We appreciate your purchase and want you to feel confident shopping with us. If your order isn’t what you expected, our team is here to help. Please review our refund guidelines below.

Order Returns

We accept return requests within 30 days of delivery.

To qualify for a return:

-Items must be unused, unopened, and in original condition

-Packaging must be intact

-Beauty, skincare, and personal-care items cannot be returned once opened, due to hygiene and safety standards

-Gift cards, sale items, and limited-time promotions are final sale

Once your return is approved, you’ll receive instructions on how to send your item back.

Refund Processing

After we receive and inspect your return, you’ll receive an email confirming approval or denial.

If approved:

-Refunds are issued to your original payment method

-Processing typically takes 7–10 business days after approval

-Original shipping fees are non-refundable

Return shipping costs may be deducted from your refund unless the product arrived damaged or incorrect

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

-Your order number

-A clear photo of the item

-A brief description of the issue

We will replace the item or provide a full refund at no additional cost.

Exchanges

We currently offer exchanges only for:

-Damaged items

-Incorrect items

All other products must follow the standard return process.

Start a Return

To begin a return or report an issue, please contact our support team- help.duvoria@gmail.com
We’ll guide you through the next steps and provide the correct return instructions.